Privacy policy
Who we are
Success Mentor is run by Untoshi Holdings (Pty) Ltd (registration number 2024/281530/07), a South African company. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA). That means we decide what is collected and why, and we answer for it.
Our Information Officer is Wim Olivier. You can reach them at wim@untoshi.com about anything in this policy.
What we collect, why, and for how long
We only collect what the service needs. The table lists each kind of information, what we use it for, and how long we keep it.
| What | Why | How long |
|---|---|---|
| Account detailsYour email address, the name you ask Sam to call you, your password (stored only as a one-way hash), and the IP address you signed up from | To create your account, sign you in, send you account emails, and spot automated sign-ups | Until you ask us to delete your account |
| Sign-in with Google or AppleThe email address, name and (from Google) profile picture they share with us, your account identifier with them, and the sign-in tokens they issue | To create your account and sign you in | Until you ask us to delete your account |
| Your intake answersThe questions you answer before your first conversation | So Sam knows who you are and what you are working towards | Until you ask us to delete your account |
| Explorer conversations | So Sam can follow the conversation you are having | Deleted when you log out, or after 24 hours, whichever comes first |
| Committed conversationsSaved conversations, their summaries, and your journey summary: a running summary of your progress that Sam reads at the start of each conversation | So Sam remembers your work from one conversation to the next | Until you delete a conversation or cancel the Committed plan. When you delete a conversation, its summary is added to your journey summary first. Cancelling deletes every saved conversation and your journey summary. |
| Billing detailsYour first name, last name and, if you give it, your cellphone number | To set up your subscription with our payment provider, Paystack, which keeps its own copy | Until you ask us to delete your account. Paystack keeps its copy under its own policy. |
| Payment recordsAmounts, dates, and Paystack's reference numbers. We never see or store your card number. | To give you access to the plan you paid for, and to keep financial records | As long as South African tax and accounting law requires |
| Contact-form messagesYour name, email, message, and anything else you choose to fill in, such as phone number, company or team size | To answer you. Each message is also emailed to us. | Until you ask us to delete it |
| Unconfirmed accountsAccounts whose email address is never confirmed | To keep abandoned and automated sign-ups out of our records | Deleted automatically after 7 days |
Our server also keeps short technical logs, which include IP addresses, so we can find faults and stop abuse.
Information we receive from Google
If you sign in with Google, Google shares only your email address, your name and your profile picture with us. We do not ask for access to your Gmail, contacts, calendar, files or anything else in your Google account.
We use that information only to create your Success Mentor account and to sign you in. We do not sell it, we do not use it for advertising, and we do not share it with anyone except the service providers named in this policy, who process it on our behalf.
Signing in with Apple works the same way: Apple shares your name and email address, or a private relay address if you choose to hide yours, and we use it only for your account.
How Sam uses what you tell it
Sam is an AI mentor. To write each reply, we send your message to an AI model provider together with what Sam needs to answer well: the recent conversation, your intake answers and, on the Committed plan, your journey summary.
Sam also searches our library of source material for passages that relate to your message. To do that, the text of your message is sent to OpenAI to be turned into a search key. Sometimes Sam searches the web; the search words Sam writes are sent to Serper, a search service. Those words can reflect what you said.
Nobody at Success Mentor reads your conversations as part of running the service.
Where your information is kept
Our servers and database are in Oracle Cloud's South African region, so your stored information stays in South Africa.
Some processing happens outside South Africa. Your conversations are processed by the AI model provider and OpenAI, search words by Serper, and emails by Resend, all of which run outside the country. Sending your information to them is necessary to provide the service you signed up for.
If your employer provides your access
If your access comes through your employer's Company Access, the people managing it can see that you hold a seat: your name, email address, plan, whether your email is confirmed, and when you joined.
Your employer cannot read your conversations, your intake answers or your summaries. Their view is built from seat records only, and conversation content is not part of what it can show.
Your employer can remove you from their Company Access. Removing you deletes your Success Mentor account, including your conversations, intake answers and summaries.
How we protect it
Your intake answers, saved conversations, conversation summaries and journey summary are encrypted before they are stored. Passwords are stored only as a one-way hash, so we cannot read them. All traffic to the site is encrypted in transit.
If a breach ever puts your personal information at risk, we will tell you and the Information Regulator as POPIA requires.
Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you, and get a copy;
- ask us to correct information that is wrong or out of date;
- ask us to delete your information, including your whole account;
- object to how we use your information;
- complain to the Information Regulator.
To make any of these requests, email our Information Officer at wim@untoshi.com from the address on your account. We may ask you to confirm who you are before we act. Account deletion is handled on request in this way.
On the Committed plan you can also delete any saved conversation yourself, from your conversation history.
If you are unhappy with how we have handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za. We would appreciate the chance to put it right first.
Age
Success Mentor is for adults. You must be 18 or older to create an account, and we do not knowingly collect information from anyone younger.
Changes to this policy
When we change what we collect or who we share it with, we will update this page and its effective date. If a change is significant, we will tell you by email before it takes effect.
Contact
Untoshi Holdings (Pty) LtdInformation Officer: Wim Olivier
wim@untoshi.com
Grootfontein Office Park, Pretoria, South Africa